Frequently Asked Questions
Meter Maintenance
Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:
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Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
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Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
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If you have further questions, please contact our Accu-Chek Customer Hotline at +63277187588 to obtain further support.
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Refer to the instructions in the user's manual on how to appropriately handle any errors that may occur.
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If the instructions in the user’s manual does not correct the situation, please contact our Accu-Chek Customer Hotline at +63277187588 to obtain further support.
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Refer to the instructions in the user's manual on how to appropriately handle any errors that may occur.
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If the instructions in the user’s manual does not correct the situation, please contact our Accu-Chek Customer Hotline at +63277187588 to obtain further support.
The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.
The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.
Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
General Questions
Lancets are for single-use only due to hygienic reasons and because the needle will become dull with repeated use. Hence a new, sterile lancet should be used each time you perform a test.
Blood Glucose Monitoring
In the same way that fresh blood should always be used for monitoring, fresh control solution should be used to prevent a contaminated control drop. Control solution should always be wiped from the tip of the bottle so that only what is in the bottle itself is used for the test.
Control test values will not be in the user-accessible memory. However, they will be stored in the downloadable memory.
The Accu-Chek Performa blood glucose meter automatically recognizes Accu-Chek Performa Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when:
- You open a new test strip box
- You left the test strip container open
- You think the test strips are damaged
- You want to check the meter and test strips
- The test strips were stored in extreme temperatures, humidity, or both
- You dropped the meter
- Your test result does not match how you feel
You want to check if you are performing the test correctly
No, check the use by date on the test strip container. Do not use test strips past the use by date.
See Health and Safety Information
See Health and Safety Information
- Choking hazard. Small parts. Keep away from children under the age of 3 years.
- Keep new and used batteries away from children. Ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Severe burns may occur within 2 hours of swallowing. If you think a battery might have been swallowed or placed inside any part of the body, seek medical attention immediately.
- If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Roche.