The meter will not turn on or the display is blank.

• Batteries are dead. Insert new batteries.
• Display is damaged. / Meter is defective. If the problem persists, contact Accu-Chek Customer Hotline: +63 2 7187575/ +63 2 7187588 / +63 9178978000.
• Extreme temperatures. Move the meter.

The meter is connected to a PC and a test cannot be performed. EITHER remove the USB cable and perform a test OR remove the test strip and start a data transfer.

The connection between the meter and PC was lost. Disconnect and reconnect the USB cable and retry the connection. Please contact Accu-Chek Customer Hotline: +63 2 7187575/ +63 2 7187588 / +63 9178978000 if the connection is lost again.

• There is no connection between the meter and PC.
• Connect the USB cable and retry the connection.

Blood glucose results were not transferred to a paired device. Make sure the paired device is within range of the meter and turned on.

Data could not be transferred from the meter to the PC. Check the PC or USB cable.

Data cannot be sent to a paired device because the meter is in Flight Mode. Retry the data transfer when the meter is not in Flight Mode.

One or more blood glucose results are excluded from the selected averages because the results are invalid or outside the system measurement range.

One or more blood glucose results are excluded from the selected target % data because the test results are invalid.

One or more blood glucose results are excluded from the selected low/high data because the test results are invalid.

The date entered is not valid. Enter the correct date.

A meter setting was changed while in Flight Mode. The setting change will not take effect until Flight Mode is turned off.

Pairing to a device cannot be performed while in Flight Mode. Retry pairing when the meter is not in Flight Mode.

The blood glucose result has not been sent to the default paired device. The transfer is still pending. Place meter and paired device closer together.

The meter was unable to pair with a device. Retry the pairing.

The test strip may be damaged, not properly inserted, or was previously used. Remove and reinsert the test strip or replace it if damaged or previously used.

A meter or test strip error has occurred. Repeat the blood glucose test.
If a second E-3 code appears, perform a control test with the control solution and a new test strip.

• If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.
• If the control result is not within the acceptable range, see the Understanding Out-of-Range Control Results section in the chapter Control Tests.

In rare cases, an E-3 error code may indicate that your blood glucose is extremely high and above the system’s reading range. If you do not feel like your blood glucose is extremely high, repeat the blood glucose test. See the Unusual Blood Glucose Results section in the chapter Blood Glucose Tests. If the E-3 code still appears for your blood glucose test, contact your healthcare professional immediately.

Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the blood glucose or control test.

Blood or control solution was applied to the test strip before Apply drop appeared. Discard the test strip and repeat the blood glucose or control test.

An electronic error occurred. Remove the batteries, press and hold the Power/Set/OK button for at least 2 seconds, and reinsert the batteries. Perform a blood glucose or control test.

The temperature is above or below the proper range for the system.
Meter storage condition:
Temperature -25 to 70°C.
Move meter to an area with the appropriate conditions and repeat the blood glucose or control test. Do not artificially heat or cool the meter.

The batteries are out of power. Change the batteries now. If the message reappears after the batteries have been replaced, remove the batteries, press and hold the Power/Set/OK button for at least 2 seconds, then reinsert the batteries.

The time and date setting may be incorrect. Make sure the time and date are correct and adjust, if necessary.

The test strip may be damaged. Retest with a new test strip.

Your blood sample may contain a high level of ascorbate. Contact your healthcare professional.

Fluid or foreign material may be present in the test strip slot. Remove and reinsert the test strip or repeat the blood glucose or control test with a new test strip. If the problem persists, contact Accu-Chek Customer Hotline: +63 2 7187575/ +63 2 7187588 / +63 9178978000.

An electronic error has occurred. Contact Accu-Chek Customer Hotline: +63 2 7187575/ +63 2 7187588 / +63 9178978000.

The meter time and date have been changed to match the paired device.

There are no results in the Logbook.

There is an invalid result in the Logbook.

There are no test results in range for the selected data.

Target Ranges is Off and there are no results for the Target % data stored in the meter.

Target Ranges is Off and there are no results for the low/high data stored in the meter.

There are no results stored in the meter for the selected data.

Patterns is On but there are no active patterns stored in the meter.

Patterns is Off.

Blood glucose may be higher than the measurement range of the system (33.3 mmol/L or 600mg/dL). See the Unusual Blood Glucose Results section in the chapter Blood Glucose Tests.

Blood glucose may be lower than the measurement range of the system (0.6 mmol/L or 10 mg/dL). See the Unusual Blood Glucose Results section in the chapter Blood Glucose Tests.