Frequently Asked Questions
Blood Glucose Monitoring
How do I use Accu-Chek Active to obtain a blood glucose result?
- Insert your test strip into the meter and it turns on automatically.
- With the strip inside the meter (In-dosing), apply your blood sample to the easy to see green dosing area. A drop of blood is needed. In 5 seconds, your test results will appear in the easy to read display.
- Place the strip into the meter to switch it on. Then, with the strip outside the meter (Out-dosing), apply your blood sample to the easy to see green dosing area. A drop of blood is needed. Place the strip into the meter again within 20 seconds. In 8 seconds, your test results will appear in the easy to read display
How much is the required blood sample size for a blood glucose test?
A drop of blood is needed (1-2 microlitre).
What happen if I do not apply enough blood on the test strip?
An E2 error message will display on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood glucose test.
Can I use am expired test strip?
No, check the use by date on the test strip container. Do not use test strips past the use by date.
Can I use a test strip from another Accu-Chek system in the Accu-Chek Active blood glucose meter?
No. Accu-Chek Active blood glucose meters are designed exclusively for use with Accu-Chek Active test strips
Cleaning the meter
What can I use to clean the meter?
- 70% isopropyl alcohol
- Mild dishwashing liquid mixed with water
What parts of the meter should be clean?
- Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.
- Clean the measuring window following the steps as below if you notice that the measuring window located beneath the cover is visibly dirty, or if the error message E-1 is displayed.
Cleaning the measuring window
- Pull the cover of the measuring window straight towards you.
- Wipe the cover from the outside and the inside using a lightly moistened cloth or cotton swab.
- Carefully wipe the measurement window and its surrounding area using a lightly moistened cloth or cotton swab. Remove any fluff or lint that may remain. Allow the areas you have cleaned thoroughly.
- Place the cover straight and centered onto the meter.
- Slide the cover closed until it audibly clicks into place.
See Health and Safety Information
See Health and Safety Information
- Choking hazard. Small parts. Keep away from children under the age of 3 years.
- Keep new and used batteries away from children. Ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Severe burns may occur within 2 hours of swallowing. If you think a battery might have been swallowed or placed inside any part of the body, seek medical attention immediately.
- If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Roche.